Privacy Policy – Matrix Systems GmbH
Matrix Systems GmbH
Lochackerstrasse 6
8424 Embrach
Canton of Zurich, Switzerland
Email: info@matrix-systems.ch
Phone: +41 (0)44 750 60 52
1. General Information
The protection of your personal data is important to us. We handle your information confidentially and in accordance with the legal requirements of the Swiss Data Protection Act (nFADP) and the European General Data Protection Regulation (GDPR).
This Privacy Policy explains what personal data we collect, how we use it, and what rights you have in relation to your data.
2. Data Controller
The responsible entity for data processing is:
Matrix Systems GmbH
Lochackerstrasse 6
8424 Embrach, Switzerland
3. Data We Collect
Depending on how you interact with us, we may process the following types of personal data:
- Customer Data: Name, company, address, email, phone number, job title, and payment information
- Contract & Order Data: Products, services, delivery and billing addresses
- Communication Data: Inquiries via contact form, email, or phone
- Newsletter Data: Email address, name, proof of consent
- Website Data: IP address, browser type, device information, log files
- Cookies & Tracking Data: For example, through Google Analytics or similar tools
4. Purpose of Processing
We process your personal data for the following purposes:
- Processing of orders and contracts
- Customer communication, including support and inquiries
- Sending newsletters (with prior consent)
- Conducting satisfaction surveys and market analysis
- Marketing and analytics to improve our website and services
- Compliance with legal obligations (e.g., accounting and tax requirements)
5. Legal Basis
Depending on the purpose, we process your data based on:
- Contract fulfillment (Art. 6(1)(b) GDPR / Art. 31(1) nFADP)
- Consent (Art. 6(1)(a) GDPR / Art. 31(1) nFADP)
- Legitimate interest (Art. 6(1)(f) GDPR)
- Legal obligations (Art. 6(1)(c) GDPR)
6. Data Sharing with Third Parties
We only share personal data with third parties when necessary for contract fulfillment (e.g., shipping providers, payment processors) or when you have explicitly consented.
All partners are carefully selected and contractually bound to process your data confidentially and securely.
Your data will never be sold or rented to third parties
7. International Data Transfers
As an international company, we may transfer data outside of Switzerland or the European Union.
In such cases, we ensure an adequate level of data protection through:
- Adequacy decisions by the European Commission,
- EU Standard Contractual Clauses, or
- Equivalent data protection laws in the recipient country.
8. Cookies & Tracking
Our website uses cookies to enable essential features and analyze user behavior.
Types of cookies used:
Necessary cookies: Required for website functionality and security.
Analytics cookies (Google Analytics): Used to better understand website usage and improve our services. Set only with your explicit consent, which you can revoke anytime via the cookie banner.
Newsletter tracking (Rapidmail): Tracks email opens and link clicks to optimize our newsletters. Tracking occurs only with your consent upon subscription.
You can disable cookies anytime in your browser settings. Please note that doing so may limit website functionality.
9. Newsletter
If you subscribe to our newsletter, we process your data only for the purpose of sending information about our products, services, and events, as well as for satisfaction and market analysis.
- Subscription is voluntary.
- Legal basis: Consent (Art. 6(1)(a) GDPR / Art. 31(1) nFADP).
- You may unsubscribe at any time using the link in the newsletter or by contacting us directly.
- Data is retained until you withdraw your consent.
10. Data Retention
We retain personal data only as long as necessary to fulfill the stated purposes or as required by law (e.g., accounting or tax obligations).
11. Data Security
We implement appropriate technical and organizational security measures to protect your data from loss, misuse, unauthorized access, or disclosure.
12. Your Rights
Under applicable data protection laws, you have the following rights:
Right of access to your stored data
Right to rectification of incorrect data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing (e.g., for direct marketing)
Right to lodge a complaint with a supervisory authority
In Switzerland: Federal Data Protection and Information Commissioner (FDPIC)
In the EU: Your national data protection authority.
13. Contact
For questions or to exercise your data protection rights, please contact:
Matrix Systems GmbH
Lochackerstrasse 6
8424 Embrach
Canton of Zurich, Switzerland
Email: info@matrix-systems.ch
Phone: +41 (0)44 750 60 52
14. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
The latest version published on our website shall apply.
